Archive for September, 2011

CRM and the Social Customer | Industry Insights

INgage Networks (www.ingagenetworks.com) features customer relationship management (CRM) expert and best-selling author of “CRM at the Speed of Light,” Paul Greenberg sharing his insights on the importance of Social CRM.

Legrand CRM Custom Menus

This is a free training video from www.LegrandCRMTraining.com. Custom menus within Legrand CRM enable users to access websites, open files or folders, or run other applications from within Legrand CRM. View more free Legrand CRM training videos on our website.

Schedule Recurring Task’s with PlanPlus CRM Software

Traning Video showing you how to set a reocurring task with PlanPlus CRM Software

EB Microsoft CRM Introduction

An introduction to the EmployBridge custom Microsoft CRM 2011 for the Staffing Industry.

You Can Tell by the Teller: Customer Service Training Video (2/2) (1945)

1945 – Watch the full film: thefilmarchived.blogspot.com The goal of customer experience management (CEM) is to move customers from satisfied to loyal and then from loyal to advocate. Traditionally, managing the customer relationship has been the domain of Customer Relationship Management (CRM). However, CRM strategies and solutions are designed to focus on product, price and [...]

Importing Leads (CSV File) into PlanPlus CRM Software

this video will walk you through how to import your leads from a CSV. file into PlanPlus CRM

Salesforce.com: Not Your Father’s CRM Anymore

At Salesforce.com’s 2011 annual “Dreamforce” conference, the company announced or released several new cloud-based products and services well beyond its core CRM platforms. These include: -Significant enhancements to its “Chatter” social collaboration product, making it fully competitive in the collaboration platform market. -General availability of its Database.com “database as a service”, delivering on the promise [...]

Digital CRM Improves Your Closing Percentage

Sean Gebert, General Sales Manager at Jake Kaplan’s Land Rover Jaguar in Warwick, RI, talks about how AutoRaptor CRM has helped increase sales by 30% over last year.

Salesforce.com vs. Microsoft Dynamics CRM

bit.ly This video dicusses a blog article for a software advisory site, CRM analyst Lauren Carlson recognized Salesforce.com as the leader in cloud CRM solutions. This takes into consideration the facts that are yielded whenever CRM comparison surveys are conducted, including its known premiere status of being one of the first SaaS-based CRM products in [...]

Custom CRM in 35mins. Saves $100/month: A Zoho Creator success story

Tod Maffin, a digital marketing strategist from Vancouver, Canada, has used Zoho Creator to build a custom CRM system. All by himself.