Archive for September 30th, 2011

CRM and the Social Customer | Industry Insights

INgage Networks (www.ingagenetworks.com) features customer relationship management (CRM) expert and best-selling author of “CRM at the Speed of Light,” Paul Greenberg sharing his insights on the importance of Social CRM.

Legrand CRM Custom Menus

This is a free training video from www.LegrandCRMTraining.com. Custom menus within Legrand CRM enable users to access websites, open files or folders, or run other applications from within Legrand CRM. View more free Legrand CRM training videos on our website.

Schedule Recurring Task’s with PlanPlus CRM Software

Traning Video showing you how to set a reocurring task with PlanPlus CRM Software

EB Microsoft CRM Introduction

An introduction to the EmployBridge custom Microsoft CRM 2011 for the Staffing Industry.

You Can Tell by the Teller: Customer Service Training Video (2/2) (1945)

1945 – Watch the full film: thefilmarchived.blogspot.com The goal of customer experience management (CEM) is to move customers from satisfied to loyal and then from loyal to advocate. Traditionally, managing the customer relationship has been the domain of Customer Relationship Management (CRM). However, CRM strategies and solutions are designed to focus on product, price and [...]