Martha Rogers, Ph.D. is an expert in the rapidly evolving fields of customer-focused strategy, customer relationships and increasing demand chain, and managing CRM and DCM ROI, and customer equity. Business 2.0 magazine named Martha Rogers, Ph.D. one of the nineteen most important business gurus of the past century. Her newest book Rules to Break & [...]
Débat sur le CRM & la mobilité durant le SAP Innovation Now 2011 – le 13 septembre 2011. www.itelligence.fr Avec la participation de : Thierry ROBIN, Associate Partner, Atos David CAIRAT, Directeur général, Itelligence Philippe KAUFFMAN, Business Developer Manager, RIM et Bertrand LAFFORGUE, EMEA Senior Director Center of excellence for mobility, SAP
Satish Menon, Executive Director, Geojit, BNP Paribas – a very recent CRM implementer, talks about the company and its need for a CRM solution. He goes on to outline their search for a CRM solution and how to eventually ended up choosing Microsoft Dynamics CRM.
Use this prescriptive self-assessment tool to evaluate your organizations CRM Program Maturity. Rate your compliance with best practices across the following dimensions: Senior Management Commitment, Alignment with Business Goals, Level of Process Documentation, Data Management & Accuracy, Customer-Centricity, System Training & Support, User Adoption, and Customer Satisfaction. Once you have completed the assessment, you will [...]
Use this tool to help you design a Business Case for an investment in a CRM (customer relationship management) solution. Get this tool FREE at: www.demandmetric.com
Microsoft Dynamics® CRM 2011 not only has more robust customization capabilities, but also more declarative customization capabilities than previous versions. In this demonstration we will illustrate how to modify the user interface to present important data and visualizations. We will add a tab called Account Activity that will have two sections: one to display an [...]
Want the secret to being 8 times more effective at cold calling? Want to meet the guy who INVENTED the phrase Sales 2.0? We talk to Nigel Edelshain about Social Calling and Sales 2.0.
Part 1 in marketing training for Microsoft Dynamics CRM 2011. A series of training videos taking you through the process of using and qualifying leads within MSCRM 2011 and creating re-usable lists. For more information about MS CRM 2011, please contact CRMpractice@imgroup.com. Set to 720p for a detailed view
Use this vendor evaluation matrix to compare potential CRM solutions. For each parameter, rank vendors based on their ability to deliver on your requirements. As every company has different requirements, feel free to change the decision making criterion to suite your specific needs. Find it here: www.demandmetric.com
The ability to create, track, and measure goals with different timelines is a rich new capability in Microsoft Dynamics® CRM 2011 business management software that gives employees direct insight into their impact on the organization. Goal management also provides a way for executives and managers to review team and individual goals. Let’s take a closer [...]